Refund & Billing Policy

1. Introduction

This Refund & Billing Policy explains how NediQR handles payments, subscriptions, plan validity, upgrades, billing cycle changes, Lite 10-Year package purchases, payment failures, duplicate payments, refund reviews, and billing-related support requests.

This policy should be read together with the Terms & Conditions, Privacy Policy, and Acceptable Use Policy.

By purchasing, renewing, upgrading, changing a supported billing cycle, buying a Lite 10-Year package, or using a paid NediQR plan, the user agrees to this Refund & Billing Policy.

2. Who We Are

NediQR is operated by Neuradigitec Swag Private Limited.

3. Scope of This Policy

This policy applies to NediQR paid plans, renewals, plan upgrades, supported monthly-to-yearly billing switches, Lite 10-Year package purchases, invoices, failed payments, pending payments, duplicate payments, and refund requests.

This policy does not override specific written enterprise agreements where NediQR and an enterprise customer have separately agreed to different billing or payment terms.

Where a payment provider, bank, card network, UPI provider, wallet provider, or other payment channel applies its own timelines or verification process, those third-party timelines may also affect final payment or refund completion.

4. Prepaid Billing Rule

NediQR paid plans are prepaid. The user pays first, and plan access or package access starts only after successful payment confirmation or approved billing adjustment.

Prepaid plan amounts are charged for the selected plan, billing cycle, package, validity period, feature access, and QR limits shown at the time of purchase or checkout.

Unused plan duration is not refunded when a user upgrades, changes a supported billing cycle, turns off future renewal, stops using the platform, deletes QR codes, or chooses not to use available plan features.

5. Monthly Plan Validity

Monthly paid plans are treated as 30-day validity plans unless a different validity is clearly shown during checkout.

If a user purchases a monthly plan on any date, the 30-day plan validity starts from the successful payment date or approved activation date.

Monthly plan validity does not depend on the calendar month. For example, a monthly plan purchased on the 15th runs for 30 days from the successful payment or activation date.

6. Yearly Plan Validity

Yearly paid plans start from the successful payment date or approved activation date and remain valid for the yearly period shown during checkout.

Yearly plans provide longer validity and may include plan-specific limits, feature access, QR limits, storage limits, analytics access, or support levels as shown on the Pricing page or checkout flow.

Yearly plan payments are prepaid and are not refunded for unused remaining validity except in refund-eligible cases approved by NediQR under this policy.

7. Plan Activation and Package Access

NediQR activates paid plan access only after successful payment confirmation, verified payment reconciliation, or approved internal billing adjustment.

If payment is pending, failed, disputed, reversed, or not confirmed by the payment provider, NediQR may keep the account on the previous plan, free plan, expired status, or inactive paid status until the payment issue is resolved.

NediQR may rely on payment provider records, internal payment logs, invoice records, and account package records to decide activation, renewal, upgrade, adjustment, or refund status.

8. Plan Upgrade Rules

If a user upgrades from a lower plan to a higher plan, the upgraded plan may start from the successful payment or approved change date.

NediQR may calculate the unused remaining paid value of the active plan and adjust it against the new higher plan amount.

If the new higher plan amount is more than the unused remaining value of the active plan, the user must pay the difference before the higher plan is activated.

After upgrade activation, higher plan limits, features, access rules, and validity calculations apply from the successful change date or approved activation date.

9. No Active Plan Downgrade

NediQR does not currently provide customer-initiated downgrade of an active paid plan through the normal customer flow.

During active validity, users may continue the current plan, renew the plan, upgrade to an eligible higher plan, buy a Lite 10-Year package, or choose other available purchase options shown by the platform.

A lower plan movement, yearly-to-monthly movement, or lower-cost package movement is not treated as a normal active plan change unless NediQR specifically introduces or approves such a workflow later.

If a future lower-plan movement is introduced or approved by NediQR, it may be subject to usage checks, plan limits, billing rules, and separate instructions displayed by the platform or provided by support.

10. Monthly to Yearly Billing Switch

If a user switches from a monthly paid plan to a yearly paid plan, the yearly plan starts from the successful payment or approved change date.

NediQR may calculate the unused remaining paid value of the active monthly plan and adjust it against the yearly plan amount.

If the yearly plan amount is higher than the unused remaining monthly value, the user must pay the difference before the yearly plan is activated.

No refund is issued for the unused remaining monthly period when the user switches to a yearly plan.

The yearly validity is calculated from the successful switch date or approved activation date after the applicable payment or adjustment is completed.

11. Billing Adjustment and Validity Extension

Billing adjustments are calculated based on NediQR system records, active plan value, remaining validity, selected higher plan or supported billing cycle, payment status, applicable plan rules, and approved internal billing logic.

If a user moves to a higher-cost plan or supported higher billing cycle, the user may need to pay the balance amount before the new plan becomes active.

If a requested lower-cost change is not available through the current platform flow, NediQR may reject the request or review it only as an exceptional billing support case.

Billing adjustments are not treated as refunds. They are account-level adjustments connected to plan value, validity, future billing, or approved support resolution.

Final billing adjustment calculations are subject to NediQR verification and may not exactly match informal user-side calculations due to taxes, plan rules, gateway status, activation date, or internal package records.

12. Failed Payments

If a payment fails, the paid plan, renewal, upgrade, Lite 10-Year package, or other paid feature may not be activated.

Users may retry payment where the platform or payment provider allows retry.

If an amount appears debited from the user’s bank, card, UPI, wallet, or payment account but NediQR has not received successful confirmation, the user should contact their payment provider and NediQR billing support with the transaction reference.

NediQR may activate, adjust, or review the payment only after successful verification through payment provider records or internal reconciliation.

13. Pending Payments

If a payment remains pending, NediQR may keep the plan, renewal, upgrade, Lite 10-Year package, or feature access pending until the payment status is confirmed.

Pending payment status does not guarantee plan activation.

If a pending payment later becomes successful, NediQR may activate the applicable plan or package from the successful confirmation date or another approved activation date.

If a pending payment later fails or is reversed, NediQR may deny activation, reverse package changes, or ask the user to make a fresh payment.

14. Duplicate Payments

If a user is charged twice for the same account, same plan or package, same billing cycle where applicable, and same transaction intent, the user may raise a duplicate payment review request.

NediQR may verify duplicate payment claims through payment provider records, internal invoice records, account records, and transaction references.

If a duplicate payment is confirmed, NediQR may reverse, refund, adjust, or apply the duplicate amount as a future billing adjustment, depending on payment status, provider rules, and user account situation.

Duplicate payment review is subject to verification and does not mean that every repeated payment is automatically refundable.

15. Accidental or Wrong Plan Purchase

Users are responsible for reviewing plan name, billing cycle, amount, validity, limits, and features before making payment.

If a user accidentally purchases the wrong plan, NediQR may review the request and, where practical, adjust the paid value toward the intended plan if that intended plan is available through the supported platform flow.

If the intended plan costs more, the user may need to pay the difference before the intended plan is activated.

If the intended plan costs less or is not available as an active change option, NediQR may reject the change request or review it only as an exceptional billing support case.

No refund is automatically issued for accidental or wrong plan purchase after plan activation, usage, QR creation, file upload, analytics access, or package use.

16. Auto-Renewal and Future Renewal

Users cannot cancel an active prepaid subscription mid-term through the normal customer flow.

Users may turn off auto-renewal or cancel future renewal where the platform provides that option or where support approves the future renewal change.

Turning off auto-renewal or cancelling future renewal does not automatically refund the active prepaid plan amount.

After auto-renewal is turned off, the active paid plan may continue until the end of its current validity unless the account is suspended, terminated, blocked, or restricted due to policy violation, misuse, payment issue, or legal requirement.

After the paid validity ends, the account may move to expired, free, read-only, restricted, or other applicable status according to NediQR plan rules.

17. Lite 10-Year Package Purchase

Lite 10-Year is a one-time package purchase for one QR code per purchase, subject to the displayed purchase limit, storage limit, file size limit, revision rule, validity, and platform rules.

Once a Lite 10-Year package is assigned, activated, used, or a QR code is created under that package, the purchase is generally non-refundable.

If payment succeeds but the Lite 10-Year package is not activated due to a verified technical issue, NediQR may activate the package, apply a billing adjustment, or review refund eligibility.

If a duplicate Lite 10-Year payment is verified, NediQR may reverse, refund, adjust, or apply the duplicate amount as a future billing adjustment according to payment provider status and account eligibility.

Deleting a Lite 10-Year QR does not automatically create refund eligibility. Lite deletion, restoration, expiry, and deleted or consumed package rules are governed by the Terms & Conditions and applicable Lite plan rules.

18. Non-Refundable Cases

Unless NediQR approves otherwise under this policy, the following cases are generally non-refundable.

• Unused remaining validity after plan upgrade, supported billing cycle change, auto-renewal being turned off, cancellation of future renewal, or non-use.
• Monthly, yearly, or Lite 10-Year package purchase after successful activation and package use.
• QR codes created, edited, downloaded, printed, shared, scanned, paused, expired, deleted, or blocked according to platform rules.
• File uploads, storage usage, branded QR usage, analytics access, bulk features, or paid feature access already made available.
• Account restriction, QR blocking, QR suspension, QR deletion, or account termination caused by misuse, abuse, illegal content, fraud, or policy violation.
• User error such as wrong QR destination, wrong file upload, wrong QR design, unused QR code, printed QR mistake, incorrect business data, or failure to update QR content.
• Failure to use the service during the active paid validity period.

19. Refund-Eligible or Review-Eligible Cases

NediQR may review refund, reversal, or billing adjustment requests in verified cases such as the following.

• Duplicate payment for the same account, same plan or package, same billing cycle where applicable, and same transaction intent.
• Successful payment confirmed by the payment provider but plan or package not activated due to a verified NediQR-side technical issue.
• Wrong amount charged due to a verified system error.
• Payment captured for a plan or package that NediQR is technically unable to provide after verification.
• Other exceptional cases approved by NediQR after verification.

Refund eligibility is not automatic. Each request is subject to verification, payment status, account records, plan status, usage history, and NediQR approval.

20. Refund and Billing Review Process

Users must raise billing or refund requests through the support email or approved support channel provided by NediQR.

The request should include the registered email address, mobile number where applicable, plan name, payment date, amount, payment reference, invoice number if available, screenshot if available, and a clear explanation of the issue.

NediQR may verify the request using payment provider records, internal payment logs, invoices, user account records, plan package records, QR activity, support history, and other relevant platform records.

NediQR may approve refund, reversal, billing adjustment, validity extension, package activation, future billing adjustment, or request rejection depending on the verified facts.

21. Refund Timeline

Approved refunds or reversals may take time to process depending on payment provider, bank, card network, UPI provider, wallet provider, gateway status, holidays, and reconciliation timelines.

NediQR may provide an estimated refund or reversal timeline after approval, but final credit timing may depend on the payment provider or user’s bank/payment account provider.

If a payment provider marks the refund as processed but the user has not received the amount, the user may need to contact their bank, card issuer, UPI provider, wallet provider, or payment account provider with the refund reference.

22. QR Deletion, Expiry, and Billing Impact

Deleting a QR code, pausing a QR code, allowing a QR code to expire, or not using a QR code does not automatically create refund eligibility.

When a customer deletes a QR code, the QR is hidden from the customer portal immediately and may remain internally recoverable for 48 hours through support verification, according to NediQR deletion rules.

After the 48-hour recovery window, a QR may be permanently purged and cannot be restored.

QR deletion, QR expiry, plan expiry, or QR purge may affect analytics, reports, file access, hosted pages, and scanner availability, but does not automatically result in refund or payment reversal.

23. Abuse, Blocking, and Policy Violation Impact

NediQR may block, restrict, suspend, delete, or disable QR codes, files, hosted pages, accounts, plans, or packages where required for security, abuse prevention, legal compliance, payment issue, or policy enforcement.

No refund is issued where account restriction, QR blocking, QR suspension, QR deletion, or service termination is caused by misuse, fraud, illegal content, malware, phishing, impersonation, harmful content, prohibited content, or violation of NediQR policies.

NediQR may retain necessary billing, support, audit, abuse, and security records where required for legal compliance, dispute handling, fraud prevention, tax, audit, or platform safety.

24. Billing Data and Privacy

NediQR processes billing and payment-related personal data only for lawful and necessary purposes connected with payment processing, plan activation, invoice generation, refund review, billing support, tax compliance, accounting, audit, fraud prevention, dispute handling, security, and legal compliance.

Billing data may include registered account details, billing profile details, payment reference, invoice details, plan name, billing cycle, amount, payment status, refund status, transaction metadata, support communication, and related timestamps.

NediQR does not sell users’ billing or payment-related personal data to advertisers.

Billing, invoice, payment, refund, tax, support, and dispute records may be retained for as long as required for accounting, tax, audit, legal compliance, fraud prevention, payment reconciliation, dispute resolution, and platform integrity.

Users may contact NediQR for billing-related privacy questions, correction requests, grievance requests, or other data-related requests through the contact details provided in this policy and the Privacy Policy.

25. Contact for Billing and Refund Support

For billing questions, failed payment issues, duplicate payment review, refund review, invoice concerns, plan adjustment requests, or billing privacy questions, users may contact NediQR using the details below.

26. Updates to This Policy

NediQR may update this Refund & Billing Policy from time to time to reflect changes in pricing, plans, billing cycles, payment providers, refund rules, legal requirements, tax requirements, platform features, or operational processes.

The latest version will be available on this page with the effective date and last updated date.

Continued use of NediQR after updated policy terms become effective may be treated as acceptance of the updated Refund & Billing Policy where permitted by applicable law.